FAQ

Q: How can I get access to the India House website?

A: You must register with India House and have the proper business credentials to be approved to view our website.

Q: How do I place an order?

A: You may submit your order via email to sales@indiahousebrass.com or by fax to 770-922-2829. Customers can always place orders at all of our shows that are listed here on our website. Please view our Terms & Conditions prior to placing an order.

Q: Are there minimum order and reorder requirements?

A: Yes, the minimum order is $250.00. The minimum Reorder is $150.00. All orders must meet minimum quantity product requirements as listed.

Q: What payment terms do you offer?

A: All initial orders must be paid by credit card. We accept Visa, MasterCard & American Express. 30 day terms are available upon approval of a written credit application and references. Late payments will be charged a penalty of 1.5% per month.

Q: How soon will I receive my order?

A: Most orders ship in 7 to 10 business days.

Q: What should I do if I have an issue with one of your items?

A: If you purchased the item directly from us, please contact us within 10 days of the invoice date at customerservice@indiahousebrass.com. Any merchandise returned after 10 days will be charged a 20% restocking fee plus shipping. If you purchased the item through a store, please contact the store and they will assist you.

Q: Do you sell directly to the public?

A: No, We only sell products through designers, retailers and wholesalers. You must register with India House and have the proper business credentials to be approved to view our website. If you need assistance in finding local stores with our products, please send an email to sales@indiahousebrass.com and include zip code.

Q: How will my order ship?

A: Customer pays all shipping and handling charges. Orders are shipped FedEx, UPS or by the carrier of our choice unless specified otherwise by customer at the time the order is placed. All prices are FOB Conyers, GA.